In this page are collected the frequent answered questions (FAQ) that our customers have asked and that we have listed on this page to help you in your order process.
In the case you not find your answer, you can contact our customer service.
You need to register by clicking on the "REGISTER" button on the orange bar in the top right corner.
In this section you can find all our contact informations.
I would like some informations regarding the care of a product purchased from Ethnos, where can I find them?
Here at Ethnos we care a great deal about the quality of our products, which have a very simple maintenance, be it Silver, Pewter, Brass, Copper, Aluminium or Bronze.
On this page you can subscribe to our newsletter to receive by mail the latest news, or become our fan on Facebook where, besides the last products added, you will find regular updates of interesting articles, reviews and news from the ethnic world!
I am very interested in exploring the history and symbolism related to your products, where can I learn more?
We always try to complete each product details providing as much information as possible about the history and meanings related to it.
You can make changes or returns products purchased on Ethnos:
Yes, they are since they do not contain toxic metals (eg nickel), such as by international regulations.
Yes, Ethnos is a trademark of Ethnica snc, PI and Tax Identification 02713650238, with physical headquarters in Via Cattaneo 16 in Verona, and all purchases are recorded in our book fees.
No, when don’t wholesale outside of Italy at the moment.
Yes, for each of our collections is available the category ‘Rare Finds’, which you can find in the same menu -just above the products thumbnails- where you can choose between 'Bracelets', 'Rings', 'Necklaces', etc...
When you register, the county and state are automatically set to the first letter of the alphabet.
On the homepage, click on one of our collections’ images to view and purchase all the products available sorted by type (rings, bracelets, necklaces, etc.), upload date and price (ascending or descending), each including a detailed information sheet for knowing the history and symbology, size, origin and price of every item.
The cost of delivery is to be intended per parcel, not per item.
Just go to the 'Search' button in the menu bar.
Yes it is.
Delivery times depend on the country of destination.
I placed an order, but I have not received any feedback from you yet. How do I know if it was successful?
Once an order is placed you will receive an automatic order summary via email from Ethnos.
To obtain a new password just go to the 'Login' button in the orange bar at the top of every page and select ‘Password Lost?'
For instructions on how to recover your lost password, refer to the FAQ above.
How do I report changes or clarifications regarding a specific order (eg belts sizes, product's color, etc.)?
You can add any additional details regarding your order in the 'Notes' box at the time of purchase.
If you already have a ring that fits you it is sufficient to measure the inside diameter (eg 1.7 - 1.8 - 2.0 cm, etc), otherwise you should go to a goldsmith or a jeweler where they have the appropriate tools to take measurements.
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