In this page are collected the frequent answered questions (FAQ) that our customers have asked and that we have listed on this page to help you in your order process.
In the case you not find your answer, you can contact our customer service.
Placing an order on Ethnos is very simple.
Explore the various areas of our SHOP divided into categories: it is possible to put a product in your shopping basket directly from its preview picture, or by viewing each product’s page to find even more pictures and additional informations.
When your shopping session is completed, proceeding to CHECKOUT will give you the opportunity to register to Ethnos and save all your personal informations, create wishlists for all your favorite items and view your personal order history, or you can place your order as a GUEST just by providing your email and shipping address.
Yes, the showroom is called Ethnica and is located in Verona, Via Carlo Cattaneo 16, just a few steps from the famous Arena.
Visit us to see all the products of Ethnos and more in our exclusive collections!
In this section you can find all our contact informations.
I would like some informations regarding the care of a product purchased from Ethnos, where can I find them?
Here at Ethnos we care a great deal about the quality of our products, which have a very simple maintenance, be it Silver, Pewter, Brass, Copper, Aluminium or Bronze.
To learn more, visit our section dedicated to our most commonly used materials.
You can subscribe to our newsletter to receive by mail the latest news, or become our fan on Facebook where, besides the last products added, you will find regular updates of interesting articles, reviews and news from the ethnic world!
You can make changes or returns products purchased on Ethnos:
– In case of return you can exercise your right of withdrawal
– In case of change, you can execute it within the time established by the right of withdrawal and the terms should be discussed with our customer service.
Yes, they are since they do not contain toxic metals (eg nickel), such as by international regulations.
To learn more about precious metals and semi-precious metals used in our products Ethnos, please visit our section dedicated to the Materials.
Yes, Ethnos is a trademark of Ethnica snc, PI and Tax Identification 02713650238, with physical headquarters in Via Cattaneo 16 in Verona, and all purchases are recorded in our book fees.
No, we don’t do wholesale outside of Italy at the moment.
Yes, for each of our collections is available the category Rare Finds which you can find in the SHOP menu above, where you can choose between ‘Bracelets’, ‘Rings’, ‘Necklaces’, etc…
The pieces found in Rare Finds are the most significant and valuable ones, or articles that you’ll not likely see back on Ethnos once sold out.
You can click on the products featured on Ethnos homepage or browse the SHOP button on the white bar above to view and purchase all the atricles available sorted by type (rings, bracelets, necklaces, etc.), upload date and price (ascending or descending), each including a detailed information sheet for knowing the history and symbology, size, origin and price of every item.
Just click on the SHOP button above to browse the categories and the filters that will allow you to explore our collections based on:
– Collections (Celtic, Orient, Africa, South America, Native Americans, Egypt and Europe)
– Product type (ring, bracelet, pendant, etc)
– Price range
– Color (Silver, Gold, Red, Blue, etc)
– Material (Silver, Pewter, Turquoise, Amethyst, Lapis Lazuli, etc)
– Country of Origin (England, Nepal, North America, etc.)
Yes it is.
Just select the ‘gift’ option when confirming your purchase and then enter your greetings in the ‘message’ field.
At this link you can see how your gifts are going to be wrapped.
For orders to be shipped outside of Italy you can pay by Credit Card/Paypal/Bank Transfer.
Here you can find more informations about our payment policies.
Delivery times depend on the country of destination.
Here you can find more informations about this.
I placed an order, but I have not received any feedback from you yet. How do I know if my order placement has been successful?
Once an order is placed you will receive an automatic order summary via email from Ethnos.
If you have placed your order by Credit Card / Paypal and did not receive the email of the happened payment from the circuit of expertise, then it means that the transaction has not been successful. For added security, however, you can contact us by phone or email.
If payment through Credit Card / Paypal has been successful, we will send you an email confirming the despatch of your order in 24/48 hours.
To obtain a new password just go to the ‘Login’ button at the top right corner of every page and select ‘Password Lost?’
You have now to enter the same email with which you previously registered to get a new password immediately, which will then be freely editable by the user once logged in.
For instructions on how to recover your lost password, refer to the FAQ above.
If you have forgotten your username, you may need to create a new account (in this case, you have to provide an email different from the one previously used or our system will match it to an already existing user). In case this was not possible, send an email to our staff with your full name, address, and -if possible- email address that corresponds to your old account. We will try to retrieve your username and password as soon as possible.
You can add any additional details regarding your order in the ‘Notes’ box at the time of purchase.
If you already have a ring that fits you it is sufficient to measure the inside diameter (eg 1.7 – 1.8 – 2.0 cm, etc), otherwise you should go to a goldsmith or a jeweler where they have the appropriate tools to take measurements.
Each ring has a ‘select ring size’ button that provides a conversion table useful to better choose your ring.